Further details are expected to come after a ransomware attack left NTPC pressing to successfully restore services to their corporate website, billing process and customer service portal.
Investigations show that hackers successfully targeted the utilities corporation’s website and its IT systems in late April. After a six-week restoral process, the company is expecting “financial hardships” for their customers as they are left to figure out “reasonable payment plans” now that customers are left with a bill showing two months of services due. Customers are hoping this is the only suffering they will incur as NTPC has stated no personal or private information was accessed or compromised during the ransomware attack.
Although the company is claiming that the recovery process is well underway, NTPC officials have still not provided specific details regarding the incident. For anyone possibly affected by the NTPC breach, it may be wise to change passwords, monitor financial accounts and possibly even look into dark web monitoring services over the next few months.